Support
We’re here to help.
Whether you need help choosing the right product, have a question about your order, or need warranty support — the Heckler team is ready.
Get in Touch
Contact Support
Customer service, warranty, returns, general support
Quotes, purchase orders, volume pricing, dealer inquiries
Other Channels
Text: HELP to 1-855-610-0460
Help Desk: help.hecklerdesign.com
Mailing Address
Heckler
2115 S 11th Ave, Suite 120
Phoenix, AZ 85007
Sales
Sales & Quotes
Need a quote for a multi-unit deployment, dealer pricing, or a custom project? Our sales team can help.
For volume orders (10+ units), government and education procurement, and GSA Schedule pricing, contact sales directly at sales@hecklerdesign.com or call 1 (844) 432-5930.
Become a Dealer — Access net pricing, co-branded marketing assets, and dedicated support. Apply to the Heckler dealer program.
Request a Quote — Submit a quote request and we’ll respond within one business day.
Warranty
Warranty Coverage
All Heckler products are warranted against defects in materials and workmanship from the original date of purchase. Coverage varies by product line.
| Product Line | Coverage |
|---|---|
| Framework System | 10 years (structural) |
| Mounts & Enclosures | 5 years |
| Stands & Lecterns | 5 years |
| AV Furniture | 5 years |
| Accessories | 2 years |
| Electronic Components | 1 year |
To file a warranty claim:
- Email service@hecklerdesign.com with your order number, product SKU, description of the issue, and photos if applicable.
- Our team will review your claim and respond within 1–2 business days.
- If approved, we will ship a replacement part or product at no charge.
Warranty covers manufacturing defects only. Damage from misuse, modification, improper installation, or normal wear and tear is not covered. Proof of purchase required.
Returns
Returns & RMA
30-day return policy on stock products. Items must be unused, in original packaging, and in resalable condition.
To initiate a return:
- Contact service@hecklerdesign.com or call 1 (844) 432-5930 to request an RMA number.
- Do not ship any product without an RMA number — unauthorized returns will be refused.
- Pack the product in its original packaging with all included accessories.
- Ship to the address provided with your RMA confirmation.
- Refund is processed within 5–7 business days of receiving the return.
Not eligible for return:
- Custom or modified products
- Items delivered more than 30 days ago
- Products that have been installed or show signs of use
Return shipping costs are the responsibility of the customer unless the return is due to a Heckler error or defective product.
Shipping
Shipping Information
- Free ground shipping on orders over $99 (contiguous US)
- Expedited shipping available at checkout (2-day, overnight)
- International shipping available to select countries
- Freight shipping for large or palletized orders (AV furniture, Framework systems)
Most stock items ship within 1–2 business days from Phoenix, AZ. Tracking information is emailed once your order ships. For international quotes or freight inquiries, contact sales@hecklerdesign.com.
FAQ
Frequently Asked Questions
How do I check device compatibility?
Use our Device Compatibility Checker to find every Heckler product that fits your specific device. It checks dimensions, VESA patterns, cable clearance, and power requirements.
Where can I find installation instructions?
Every Heckler product includes printed installation instructions. Digital copies, video walkthroughs, and step-by-step guides are available at Installation Guides.
Can I get spec sheets or CAD files?
Yes. PDF spec sheets are available on every product page. CAD, Revit, and SketchUp files are available at CAD / BIM Library.
Do you offer volume or dealer pricing?
Yes. Contact sales@hecklerdesign.com for volume quotes or apply to become a dealer for ongoing net pricing.
What if my product arrives damaged?
Contact service@hecklerdesign.com within 48 hours of delivery with your order number and photos of the damage. We will arrange a replacement at no cost.
Do you ship internationally?
Yes, to select countries. Contact sales@hecklerdesign.com for international shipping availability and rates.
How do I track my order?
Log into your account to view order status and tracking information. A tracking email is also sent when your order ships.
Resources
Product Support Resources
Downloads & Spec Sheets
PDF spec sheets, product manuals, and technical documentation.
Installation Guides
Video and written step-by-step installation instructions.
Device Compatibility Checker
Find every Heckler product that fits your device.
CAD / BIM Library
Revit, AutoCAD, and SketchUp files for architects and designers.
Connect
Connect With Us
Still need help?
Our team is based in Phoenix, AZ, and every inquiry is handled by a real person.